Vocam Pty Ltd and Vocam Canada (‘Vocam’) understands that privacy is important to you, and is committed to complying with The Personal Information Protection and Electronic Documents Act.
1.We respect your privacy
1.1 Vocam respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to The Personal Information Protection and Electronic Documents Act. This policy sets out how we collect and treat your personal information.
1.2 “Personal information” is information we hold which is identifiable as being about you.
2.Collection of Personal Information
2.1 Vocam will, from time to time, receive and store the personal information you enter onto our website, provide to us directly or give to us in other forms.
2.2 You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3 Additionally, we may also collect any other information you provide while interacting with us.
3.. How we collect your personal information
4. Use of your personal information
4.1 Vocam may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2 Vocam may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
4.3 Vocam does not sell, rent or trade personal information about you or any users to or with third parties.
5. Disclosure of your personal information
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Vocam, vocam.com, vocam.ca, businesstraining-tv.com, its customers or third parties.
5.4 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
6.1 Vocam is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorized access, modification and disclosure. These safeguards include, but are not limited to:
- Secure premises
- Password protected systems
- Data integrity checks
- Use of anti-virus software
- Confidentiality policy
6.2 When we no longer require your personal information, it is our practice to securely destroy the information or delete it from our systems.
7.Complaints about Privacy
7.1 If you have any complaints about our privacy practices, please feel free to send details of your complaints to 1 Yonge Street, Suite 1801 Toronto, Ontario M5E 1W7. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9.1 When you visit our website
When you come to our website (vocam.com /businesstraining-tv.com/etrainingtv.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyze how people use our site, such that we can improve our service.
9.3 Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Vocam is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.